We got in from the States(CA)at 10:30 pm expecting...

We got in from the States(CA)at 10:30 pm expecting to head to our rooms to sleep. The front desk person was very snobby and rude. We had our two kids with us as we did at other Hilton properties in Paris, London, and Berlin with no problems. At this property they said it was illegal to have more than 3 people in one room even though it was a bigger room. We were forced to look for a new hotel which cost us another 60 euros (on top of the 60 euros it cost to get to this hotel from the airport) and It was 30 minutes away! Most hotels were booked already so this changed our plans dramatically! I thought it was very rude to send us away at this time of night (11 p.m.) Only stay here if you do not bring your family and if you like snobby staff. 0 stars for the first experience in Italy. The property is beautiful and we were looking forward to staying there so it was very disappointing.