Just had lunch here and it was an awful experience...

Just had lunch here and it was an awful experience. Took about an hour to receive our food, they were not busy ( only 4 or 5 tables occupied) and when we did receive our food it was cold.
Finished and paid and were about to leave when we saw the manager, spoke to her about our visit and she did absolutely nothing to help us or apologize for our awful visit. Safe to say, we will not be coming back here again.