Scott Welling

Review of Plaza Ford Inc

Went for routine maintenance, which I scheduled on...

Went for routine maintenance, which I scheduled on-line a week in advance. I got there and it was immediately apparent that they were not prepared and nobody had read the work order - they did not have many of the parts to complete my work order. Service manager said he would order the parts, that I stated I could install. It's been weeks and I have heard nothing. I should know better by now as this is not my first less-than-adequate experience there. In fact they had their own phone number listed as my contact info and I thought we corrected that at least twice in the lobby. Done.