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Review of TLScontact / UK Visas & Immigr...

For the last 3 years, TLScontact has become the ma...

For the last 3 years, TLScontact has become the main reason I avoid Schengen visa. Though not the wrong of this center, I personally found the whole Visa mechanism itself is almost like a ranking of people based on what passport they hold and is dehumanising enough on its own. That's why the least this place can do is to provide friendly and helpful service right? However I found that some staff here just shouldn't be working in a customer-facing environment for the manners they have.

I am surprised they are still using their silent number calling system. Not that I missed my number but When the wait is long and the applicants' reference numbers are not in numerical order, your silent little screen is not very helpful. I respect the rules of no mobile, but people's attention can still be drifted away during the wait and miss their number.