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Mary Kay Mattox

3 years ago

I took my truck in for its 15K service. I was tol...

I took my truck in for its 15K service. I was told by my service agent Ahmed that the service would take approximately 35 minutes, which took almost 2 hours. I never saw my paperwork or got the particulars of the service, but because I didn t have time and they would just mail them to me. I never signed off on anything. The actual service was fine, and usually my experience is stellar, I was just at the mercy of an inexperienced service agent.

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