I didn't have a terrible experience. However I fel...

I didn't have a terrible experience. However I felt very mislead by what I had been told about the refinancing programs. I purchased a new vehicle in the summer of 2017. And was told I could come back in 8 months to a year and refinance, get into a vehicle of my choosing and get better payments and interest rate. Well when I went back today to try and refinance. I was told that the bank they financed me through wasn't a "prime" bank. So my monthly payments weren't reported as good credit. So even though I could get a 7% better interest rate, I couldn't get into a vehicle of my choice or have lower payments. Then they proceeded to tell me that if I went ahead with the refinance. I could do the better payments, better interest, new vehicle in 13 months. Um. Basically the same thing I was told last year. No thanks guys. I'll be finding someone else to refinance my vehicle with. I don't recommend.

EDIT: I did decide I'd give one last try. So I did call to speak with one of the finance managers. I was connected to someone in finance. Before I could even finish what I was saying he interrupted me and said we don't refinance. You should go to your personal bank. Wonderful. I'm glad they care about customer retention. Absolutely horrible. DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE. THEY DO NOT CARE.