John Tutto

Review of Hanover Powersports

My review is soley based on their service departme...

My review is soley based on their service department. I have never seen such a disorganized unreliable service department. i have had my bike in for repairs since August and it is now October 6th and I was told as of this morning it was getting delivered today(we will see). I have been given three other delivery dates weeks apart 9/20, 9/27, 10/4 and have been following up with Keith twice a week and every time it was a different reason why it wasnt ready. At one point i was told that all the parts were in and just needed to be put on however that was never true because i told them to deliver it as is with the missing aftermarket parts.
Long story short they sre disorganized, unprofessional and dont seem to keep up with commitments made with customers.
If you are looking for service and expect a quick turnaround go elsewhere.