This is a review for the Rugged Twill Computer Bag...

This is a review for the Rugged Twill Computer Bag that I have owned for two years. First, I wrote an in-depth review of the product for the Filson website. An email was sent to me requesting that I verify my review. To my surprise the review never posted to the website--that is one way to control product critiques! A word of caution: when writing a review for the Filson website an email will be sent to you to verify your review. Once verified your review is no longer visible in the email so you will have to re-type your review. This seems like another deliberate way to dissuade unflattering reviews. Second, the Filson "guarantee" is absolute rubbish. After less than one year of use Filson refused to refund my purchase or issue a store credit.

The bag has several critical design flaws that limit its functionality. It is astronomically priced given its average quality and poor real-world performance. While the bag is attractive the cotton twill is thin. The unstructured internal organization is disappointing. As the internal dividers to do not extend to the top of the bag it is common for materials to spill and move from one compartment to another. The shoulder strap is ornamental and too thin. As another reviewer pointed out, the shoulder strap holes are punched too low, so that when the strap is shortened it is still too low on the hip. The design flaw that was the deal breaker--had Filson honored their guarantee and accepted my return--is the strap attachment. The center of gravity is so low that when the bag is loaded and picked up it rotates and the contents empty! That is to say when you pick the bag up it often turns upside down and empties out. Overall a disappointing product which was eclipsed by Filson's exaggerated "guarantee".