Jonathan Hickey

Review of Minster Law Solicitors

Disinterested, unorganised, borderline incompetent...

Disinterested, unorganised, borderline incompetent. 2 years in and still waiting for a case to be resolved, despite regular promises that is is being dealt with, every time I follow up they say that they are just about to do it, or don't know why the next steps have not been taken. Awful communication and customer care/service 0/10 would not recommend.

Updated. Prior to the owners response below, I had spent much of the day chasing them again, only to find out that one of the cases had been transferred to a different lawyer without notifying me, that the claim amounts had greatly reduced, again without me being informed and despite promises from team leader that I would be updated on the second case by the end of the day, this as ever failed to happen. The only course of action left is to lodge formal complaints with the SRA andOmbudsman. As a side note, when I asked who I could complain to, Minster Law advised that I should only email them, and not worry about taking it to anyone else as they would deal with it