I would be very weary of the Beaver Creek Hyatt. ...

I would be very weary of the Beaver Creek Hyatt. My family and I planned this trip well in advance and were very excited. We heard a lot of great things and were really looking forward to our ski trip with them. Unfortunately, this is when the Corna Virus pandemic started to occur. We ended up having to cancel our entire trip. Our airline was very understanding because of the unexpected nature of this virus, as was our transportation company. Yet, the Park Hyatt was not. We were told that they will not cancel our reservations (even though it was 72 hours in advance) and that they did not care about the pandemic as it was their policy to not issue cancellations for any reason. We were in disbelief.

We heard such great things about this Hyatt and could not believe a category 7 Hyatt of this caliber would treat its patrons this way. Where the rest of our trip saw human beings, this hotel saw a bottom line, and were very unwilling to let us cancel amid a dangerous virus endangering lives. The staff we spoke with are very unaccommodating and often downright rude. Very unfortunate and we are extremely disappointed, to say the least. Please beware of this hotel and don't make the same mistake we made of booking with them and losing all our money. It tells you a lot about their establishment when they are willing to put money above health and safety. There are many other hotels to choose from, don't let this be one of yours.