College students beware!! I went 2 months without ...

College students beware!! I went 2 months without a laptop and the store did not bother to call me with any updates. After spilling liquid on my laptop I knew it would take time but they didn t give me any warning as to how long i should expect my laptop to be. For 3 weeks I did not bother them but then I knew something was not right. I had to have my dad call the store almost every week and show up there in order to get answers. I understand that ordering parts takes time but the least they could have done is give me updates. Every time I called Scott kept telling us that something else was not working and pushed the pick up date. After a week of receiving my laptop, it is back to not working because the hard drive is having issues and now the computer shuts off on its own. When I called to inform them, they advised me to come back but said they didn t know how long they would have to keep it. When I showed up they were trying to force me to pay more money to have it fixed even though i was within the 30 days of service. When I questioned them about this they made it seem like I was the one that damaged it because they tested the hard drive before I picked it up and it was fine. (Yet they never replaced it from the beginning when I spilled the liquid in it.) They eventually gave me a new hardrive without charge because they knew they were wrong, but now my computer is back to making the same noises and shutting to a black screen after only a few days of having it back AGAIN. I will no longer be returning and will take my business elsewhere which is sad because I saw the great reviews that others left. My grandfather is a veteran so I thought i could trust this place since its owned by a vet. I paid close to 400 dollars just for my laptop to still not be working and when I emailed the owner and president of cerberus he did not bother to respond. shameful!!

*** update
after taking my laptop to Best Buy to see what Cerberus did , they informed me that I was given a damaged hard drive. Again PLEASE stay away from these people !! I m starting to believe that the parts that they used for my laptop were damaged prior but they still used them anyway. Now it makes since as to why they didn t make me pay for the hard dive because they just gave me another damaged one anyway.