Molly Mico

Review of Mayfield Toyota

I booked in for a service appointment as my car ha...

I booked in for a service appointment as my car had been making a clanking sound when going over dips. I received a call as soon as I got home which was about 20 minutes later telling me that the front struts needed to be replaced and was quoted at 1600 for the job. To say I was shocked was an understatement as I had recently purchased the car through a private seller who had assured me that the struts had been replaced. I go pick up my car and ask to see a break down of the quote which they do not have and further more do not charge me the diagnostic fee of 80 dollars, from here I am starting to feel unsure about the situation and start to question if they even looked at my car. After waiting 30 minutes they eventually came up to me with a piece of paper with a scribbled number on it and not a proper break down of the quote or cost.
I decide to call the private seller up who tells me that he replaced the struts himself after Mayfield had told him they needed doing and quoted such a high price. From there I decide to call my friend up who is a mechanic, he has a look at my car and tells me that the struts have been replaced. To say I felt cheated is an understatement, Mayfield did not even look at my car or check to see what the real issue was. I call them back up and their response is pathetic, they tell me that when someone comes in with the same issue on the same car they do not bother to check again and just let it sit in the garage. This is shocking to me, for starters I nearly paid 1600 bucks for something that did not need doing nor had been actually checked for by the service shop and secondly how dangerous this is to give false information on a car which could potentially lead to an accident. The man on the phone had nothing to say and asked if he could set up another appointment to which I declined due to the fact that the trust has been broken and I wouldn t be surprised if they lied about something else. This is a poor excuse of a garage and I would not recommend coming here for the servicing of your car.