I placed an order with 2day expedite shipping. Ite...

I placed an order with 2day expedite shipping. Item was in stock but was never shipped. After calling 5 times to get an explanation why the item was not shipped, I decided to cancel. To my surprise I coundn't cancel the order that was never shipped and they said to call the credit card company to dispute the charge. Stay away!!!! to good price to be true. Scam???