Of the very many stays I've had at Hilton, this ha...

Of the very many stays I've had at Hilton, this has been the worst experience by far with this hotel brand. The website marketed the hotel has room service which it does not. When asking about room service at check in, the only answer they could give as "I'm not sure..." to every question I had.

My room had not been stocked with the normal items a guest would need for their stay, and not even 24-hrs into my stay I had been locked out of my room due to their equipment failure.

But, when you leave the hotel the customer service for outside amenities is superb. On day two, after having to essentially do the job of the hotel staff I decided to spend some time on the beach. The beach chair rental folks were so kind and made things right. Those are the folks who earned stars for this hotel.

However, all good things come to an end. The TV programming is through Dish network, and satellite in FL is useless since it rains every day. The front desk attendant gave me the phone number to Dish to again, do the Hilton's job. That would be the same as my calling public works if their water was turned off. Crazy! And at the end of the day, even with COVID-19 around Hilton cannot blame EVERYTHING on COVID.