Robert Sek

Review of Lucas Auto Care

Let me first start off by saying that I run a euro...

Let me first start off by saying that I run a european auto repair facility in Austin so I am in the business. I was driving down to Houston from Austin for a business meeting and my Benz literally died on my while at my hotel in The Woodlands. Being a shop owner myself I reached to Kirby and Evan over at Lucas to tow my car in and get it looked at.

I thought the starter was out which they pre-ordered even before the car got to them because they knew I was literally stuck in a city far from home, waiting in my hotel room.

Long story short, they got the car in and it was just the battery - they could have EASILY up-sold me, told me to replace my starter or anything else but they didn't. They found ONLY what was wrong and replaced the battery, not a whole ton of other things. This is truly how a shop should be managed and run. Great job guys and while we might be competitors in the same city, you all took are of a stranded Austinite and I'll forever share my experience with anyone else I know in the Houston area.

All the best and keep it up guys.