Brian Rowe

Review of AutoManager Inc.

On July 5th I purchased the DeskManager product as...

On July 5th I purchased the DeskManager product as well as the Webmanager product. It did not take long for me to determine this was not the product for us. After several calls with tech support and then my CPA, we determined it just would not work for us. They will tell you I missed several "scheduled" calls yet my call records show otherwise. And they were frustrating calls as well as we were told things such as "oh just write a check from your bank account...yes it will go negative but that's ok". In addition their partner for electronic titles does not support our state. I contacted them 21 days later to inform them I would like a refund. We paid 6 months of service in advance per their terms instead of paying up front for software then quarterly or whatever it was. Their website shows a mission statement that is completely different from the response I received. They are not refunding me a penny because they are saying All Sales Are Final.

Their mission statement claims "We believe 'The Customer is Always Right,' and we aim to satisfy the needs and demands of each and every client." They are nothing but pure dishonest businessmen. It is impossible for me to believe that there are still businesses out there that will not do the right thing.

Now I'm out $1500. They didn't create new software for me. They didn't create a website specifically for me. Everything was pre-built. They never did add the state forms as Bill the sales guy said they would either.

Oh yeah and they've since given my name and number to at least two different credit card companies for card processing. Don't recall being asked if that was ok to do.

So stay away. I have owned a software development company in the past. No way would I ever keep a clients money if they weren't happy. Nor would I say things to a client like they've said to me.