I joined them in late June 2018. The representativ...

I joined them in late June 2018. The representative from NDR advised me that they were going to take over regarding corresponding with my creditors. By December 2018, one of the credit card companies sent me a court summons. I was paying NDR to only be sued by one of my creditors, whom I was paying slightly over the monthly minimum amount before NDR made a catastrophic mess of my credit card situation.
When I called NDR the moment the court summons arrived, I was transferred to their legal department. They saw the summons, then the legal department representative stated that the credit card company who sent me the court summons was known to be aggressive in their debt collection practices. I then asked NDR where were my monthly payments going, I then demanded an itemized statement to learn that they haven't made one payment to any of my creditors. They have the audacity to charge administrative fees on top of charging 25 percent of what's owed to the creditors, plus they took $15 out of my monthly payments for NDR's administrative fees. When I called my creditors after receiving the summons, it turns out that NDR had NEVER contacted any of my creditors.
I will never use their sub par services ever again.