I'm an electrical contractor, I've purchased well ...

I'm an electrical contractor, I've purchased well over $10k of their fixtures and transformers with my company. I had a bad fixture recently (I've been an electrician 22 years and a contractor for 15) and I am 100% positive it was defective wiring inside the fixture. They fought my salesman at my supply house, insisting it was just a light bulb. They refused to send out 1 new fixture to replace the defective one, insisting that they knew it was just a light bulb. Something that is impossible for someone to know that is not present at the job site. Needless to say I will never purchase a Focus product again and my salesman will not be pushing their products any longer. Such a shame because they make a nice product but have horrible customer service.