To say disappoint in how my Aunts arrangements wer...

To say disappoint in how my Aunts arrangements were handled is putting it nicely. This is a time of mourning for a family and the funeral home is supposed to be the professional at making it easier.
My mother and her sisters had to go out there multiple times as they could not get the paperwork correct including her name. They called after and asked about her arrangements again as if they did not exist and needed to be redone again.
My mother received a text message addressed to her deceased sister asking if she was happy with the services.
On the date of the service the funeral home had the time wrong and called my family asking where they were. Some friends were even told they had missed the services which had not even occurred so they left missing the actual funeral.
The website was never updated with the services information either.

We have used this as a family cemetery since the 1970 s and the last memories of our Aunt should not be frustration over the lack of organization shown.