well, I have been a LOYAL customer of Schavitz for...

well, I have been a LOYAL customer of Schavitz for 10 years. I have had a prepaid maintenence plan for all of them. I have allowed this company into my home for a decade to service and maintain my funace and AC during that time without question. I have really felt like service was honest and fair and am willing to pay a premium for good customer service. There WAS a trust to do an honest, quality and respectful job without question. That leads up to this latest visit by them for my annual AC maintenence this week. Service rep was on time, He Serviced the AC explaining it was an older unit nearly 15years old...I told him I had estimates last year and am looking to replace it this year. I actually got estimate from Schavitz last year. He explained to me that the coolant had leaked from the unit and it would cost $800 to recharge with approx 5lbs of coolant. I explained that is ok. I am replacing the unit this year and have a friend that will charge the coolant for me to make the unit operational until the replacement. He rolled his eye with a "whatever". He then went to my basement for check of furnace. When finished he packed his things and stated that since Schavitz charges "premium" prices for service and installation is probably isnt worth my time for him to set up and appt for an estimate for a new AC unit. Then said it probably isnt worth setting up a new maintenence plan for next year as my AC doesnt work. He rejected a $300 maintenence plan that had credit card in hand to pay for. I know and understand the pricing of the company and as it stands for the last DECADE i have paid those premiums with the trust that the work and service is quality....sigh...upon his departure I made my calls for other estimates as this rep apparently determined that I wasnt able to "afford" thier service.
The next day BOTH estimators showed me that this kid from Schavitz had disabled my AC unit, and had damaged the drain tube from my furnace humidifier rendering it unfunctional and rather than repair it he unplugged the unit. One said at least he was nice enough to unplug it as if it had still been operational it could have caused real damage.
A decade of trust.....wow.
later that day I was contacted by a sales rep from Schavitz to "set up a time for an AC estimate....huh?? I explained all of the above to him...with nothing to say other than I am sure it wasnt intentional....He INTENTIONALLY disabled my AC without a mention to me the homeowner. Then he Damaged my humidifier possibly not intentionally...BUT intentionally unplugged the unit and intentionally made not attempt to repair, and intentionally did not tell me of the issue.
A decade of Trust....
The sales rep stated to me"what can we do to make this right". thats a cop out. dont tell me that...you are now the agent of the company and need to make an EFFORT to make this right. Take initiative to a customer that has been faithful for a decade. I told the rep to collect his thoughts, talk to his maintence boy that came to my home, read his notes then decide what HE feels might make this right.
I am still waiting. It is truely distressing that there is no concern for loyalty, substandard work and a lack of integrity and customer service.
I am sorry to see that is where you now stand as a company.
Mr Bronson Schavitz replies spends more time justifying misconduct and poor service. To be told an appt for an estimate will not be done because schavitz as a company charges premium prices is unprofessional and just bad business.
I was hoping at least for integrity honesty and communication from the managing staff...not excuses, rationalizations and argument.
I guess that is what happens when entitled children inherit a business and didn't really have to work for what they have.
Will never recommend again.