The Installation and Remove/Reinstall team is SLOW...

The Installation and Remove/Reinstall team is SLOW and unprofessional. After we purchased, it was 30 days to installation. But once installed, it didn't work. I had to wait another 30 days for another guy to come out and fix it, but then he had to reschedule for two months out! By that time, I was making payments on a system that was non-functioning!

Now, I need to fix my roof and my husband and I have been informed it's going to be 30 days before someone can come out here once we schedule it. We have spent a combined time of 5 hours so far on hold waiting to talk to someone in Remove/Reinstall to get them out here to remove our panels so we can fix our leaky roof.