Amanda Selfridge

Review of Holiday Inn & Suites Boston/Pe...

Reserved rooms at this hotel for guests attending ...

Reserved rooms at this hotel for guests attending my wedding. Here are the problems we faced:
-guests were told there were no more rooms when they called to reserve (there were plenty)
-guests were told there was no room block on file under our names
-when initially reserving the room block the manager informed us the hotel would be newly renovated prior to our wedding and when we arrived for the reservations nothing had been changed.
-same manager told us prior to our wedding the restaurant next door would be something nice and new, during our reserved dates there was NO restaurant next door.
-guest who paid cash had their card double charged at check out
- more than one guest had the cleaning service unlock their doors and barge into their room 2-3 hours before it was even checkout time.
-woke up the next morning to 3 MICE running across the floor next to our bed!

If you plan on reserving a room block here I suggest you don t as it was the most frustrating part of the whole wedding planning process. The staff that answers the phone is extremely unhelpful and rude, we had to call back on several occasions to sort out reservation problems that ultimately should not have been a problem. Save the headache and your money and book elsewhere.