Brennan Mercer

Review of 401 Dixie Infiniti

Edit::: TO your response, I have asked multiple ti...

Edit::: TO your response, I have asked multiple times for someone to reach out to me, but no one has. Again, a great point to show that you do not return calls and change deals on your whim.

Avoid this dealership like the plague. We came in to trade in our vehicle. At first we were lowballed into the value of our vehicle. We were then called back and told that we could get the vehicle higher on trade in. (What a surprise) So we put in an offer at a very good finance option. I was told that I would be called back. I was not. I left a voicemail for a return call. I was not called back again.

When I finally got a call back from the dealer the offer completely changed, and went up 4 percentage points on finance from the original offer. How does it go up 4 percentage points?

This dealership was not pleasant to deal with and had me infuriated with dealing with. It's such a shame because in my opinion Infiniti makes great vehicles, but this dealership just does not get it. They do not understand the value of a customer and leaving an unpleasant experience on a customer. I will tell people about my experience here to make sure that no one uses this dealership.