Silvia Finzi

Review of Ray White Maroubra, South Coog...

We just finished our rental 2 weeks ago. Payed alw...

We just finished our rental 2 weeks ago. Payed always on time until the last day of the leasing, we returned the apartment cleaned and in excellent conditions that received, and obviously with all the keys given the stipulated day.
After one week we received a message from the property manager saying we didn t return the post keys, and for that reason the bond was holding. 1sr Lie.
After that we complain with the director and he gives the order to pay the bond.
They didn t payed.
After that they send another e-mail claiming missing money . They had wrong in their system, because in the past never actualised a tentative to increase the rent. The landlord wanted to increase the rental but we claimed fix issues in the appartment promised never done in the beginning of the lease. After that finally they fulfilled the promises and increased the rent.
Other part of the missing money (according to them) was because we leave the house one day after finishing the last week payed.
At what time we supposed to return the keys at 12 pm the last day of the week?
We returned the key the day after at midday, when the office was open.
Summing to all this awful and almost embarrassing situation yesterday we received a post letter in our new appartment from the agency dated one week after we leave, claiming one week rental plus the error of their system plus the add day the claimed from us.
Yesterday after a number of e mails and more than two weeks finally they refound our bond fully.
Who pays all the time missing dealing with this people?
Who pays the bad moment trying to prove to this people they where wrong ?
I don t believe the had wrong on their system, from the day 1 they tried to play with us with the lies of missing keys, they send and post letter claiming one week that they already received.
One advice, keep all the receipt, put All on write and keep all the mails and written agreements.
These people from day 1 after our finished leasing wanted to keep money from us.
NEVER will rent, buy or whatever with this unreliable agency anymore.
I will try to avoid companies like this, nice image outside but totally inefficient and unreliable.
This is my recently experience haded, it s all true.

As you can see, even the risponse is automatically, and they say don t recognise me... But reconoced my husband account!
STAY AWAY