Had a pretty bitter experience at the service cent...

Had a pretty bitter experience at the service center, but I ve had a very good experience every time before I think this time it was mainly an understaff issues.
The lady who was helping me with my service appt. was So. Busy. She seemed so overwhelmed.

I was waiting at the lobby/roaming around outside for a long time (3 hours) then when it got to my originally quoted finished time i sent a text just to ask for the status, and i never got a response so i didn t say anything and waited another hour. Then i started getting worried because it was getting close to 5 so i went in to talk to someone and the person told me that it had already been done and that they had tried to call me earlier, and i could def understand why she couldn t because she seemed so busy, it wasn t a problem for me.

I paid for all my services and told her to have a good day and yet again when i went outside i was left standing there for another 8 mins because no one pulled my car up. The people who were supposed to pull my car up were just grouped up and chatting/laughing, so i literally had to go in again and tell the same poor lady that no one is getting my car and she literally had to go out/find my key and tell one of them to do it. That last time i actually felt pretty neglected and frustrated.

I m happy with the car service itself but the whole environment seemed very understaffed, i left feeling pretty frustrated and i def had a better experience before.