Deanna Dunbar

Review of Rio Suites Hotel

I have stayed at this hotel several times and have...

I have stayed at this hotel several times and have had decent experiences. We stay here for the world series of poker events. This past weekend was by far the most disappointing. We asked for a non smoking room and the second we got off the elevator to our floor, the smell of smoke was awful. There were cigarette butts sitting on the window seals and the trash can (it stayed that way our entire stay without being cleaned up) and I even caught one women smoking right there in the elevator hallway. When we called about it, they told us they were booked and could not switch our room and that we had a non smoking room, but smoking is optional. Sorry, but smoke travels...you might want to consider putting non-smoking room on non - smoking floors.The pet area had no poop bags and the trash was over flowing. All the furniture in the room was beat up and again smelled like smoke. we were supposed to have bottle service in our room and that as well was not accommodated.The last day of our stay when we checked out and we expressed our concerns and frustrations, they chose to do nothing but give us a sheet with a free bottle of alcohol from an outside establishment. As a non-smoking individual, this is frustrating that I could not even get away from the smoke no matter where I went at this establishment and being treated like it was no big deal. Never again will I stay here.