The worst service department ever. I called in the...

The worst service department ever. I called in the morning to make an appointment for the repair of a rear door lock on my certified pre-owned Honda and requested a loaner car. The employee told me he will call me back ASAP. HE never called back. Then I called them again in the afternoon. The other guy told that it was too late to make an appointment for that day and they would call me the next day in the morning. He asked to keep my phone with me. I have never received the call.
Negative 5star rating.