I have always took my Ford to fort mill Ford for s...

I have always took my Ford to fort mill Ford for service even though I bought it from Clinton. The service is just a lot better at fort mill Ford. I called last week to schedule my oil change as usual. I needed my appointment for Saturday. The earliest appointment they had was Saturday at 1:15. Ok so I took it. Well on Friday my husbands grandmother mother passed away from a long battle with cancer. So we had to make a trip out of town. My oil desperately needed to be changed. So I called fort mill Ford and talked with Frank I told him my situation and he was very caring and concerned. He got with Big Dave and they told me no problem if I could get my car there by 8am he would work me in. I got there at 7:50 they got me in at 8am and I was on the road by 8:30! Now that's great customer service. They went above and beyond to help us out. We will never forget that. Thank you Big Dave, Frank and all of the service team.
Sincerely, Chris and Beth Shull