Where do I begin with the HORRIBLE treatment of th...

Where do I begin with the HORRIBLE treatment of this "level one trauma center"....November 30th my daughter and her family were involved in a horrible car accident with 2 semi's. They were rushed here by ambulance. We are from buffalo New York so I could not get there immediately (I was a nervous wreck) I spoke with several people over the phone who told me my child's injuries were serious but she was stable. Broken femur, pelvis, ribs, and a pneumothorax was what they said. I asked if there were any surgeries needed bc I cannot be there to consent until the next day they assured me if anything changed they would call me. The next day I arrived and my child was in surgery to repair her fractured femur. I asked who gave consent because I was not there to give it they stated her father did!! Her father who was up on another floor in the trauma ICU for his injuries!!! Unbelievable!!!!! After the surgery I thought a dr would come and explain to me the procedure and how she did....nope didn't happen. The whole time I had to ask nurses questions about her surgery and thank God they were nice enough to explain things to me but they said the surgeon should have spoken to me....So after this calmed down We were sent to a regular floor for her to recover. By day 2 they were ready to discharge her and we did not have anywhere to go as we were not from there and home was 10 hours away! They offered a Ronald McDonald house "up the hill" because medically she did not need to be hospitalized according to their staff. I asked them how could they know that when PT only got her up and out bed one time. They stated PT cleared her to go home. I was livid. They literally walked her around the bed one time and said she was fine. No stairs, no transfers, no long distances were even considered. Thank God I am a nurse and knew that there had to be some type of protocol for discharges of this nature. They set us up with a wheelchair and walker and again tried to push us out the door with no where to go. Why would I take her to Ronald McDonald house when she's on narcotics for pain and she's not ambulating well. The social worker called and asked Ronald McDonald staff if the house was handicap accessible which they said it was. A family member stated that there were stairs in the house to get in and out of the kitchen and community room since u could not eat or drink in the rooms and they had no tv. RIDICULOUS. How could I confine a 6 year old in a room all day when she took long periods of time to eat and more time to ambulate. No answers. I told them I am not leaving until my family gets to us and I am 100% certain my daughter can travel without issue. flying was not an option due to her lung injury. They suggested we go to a hotel and wait for my family next but had no clue as to who would pay for it. Again I refused to leave. The nurse practitioner and social worker both were sorry that the surgical team was being so pushy with the discharge given the circumstances. I felt bullied and that they did not care about the well being of my child! My daughter had never broken a bone or had surgery in her entire life! She was having terrible nightmares of the accident and was prescribed Valium for it but again according to them she was ready to go home. Finally after telling them PT hadn't even showed her how to go up and down the stairs they backed off A LITTLE. I waited two days for PT to come and I asked why it took so long..."oh they don't have many of them their short staffed" EXCUSE ME?! But u were ready to discharge my daughter after they only saw her once! By the time we left they'd seen her a total of 3 times and determined she would not need any rehab. Her broken pelvis was never addressed the entire stay as neither were her ribs. Just "oh it will heal with time don't worry" when I asked for the location of these injuries so I would know how to transfer her properly without hurting her they had no clue so I had to obtain the medical records and read them for myself! DO NOT SEND YOUR FAMILY TO THIS HOSPITAL!! It is a joke!!