korab radoni

Review of Audi Beverly Hills

Worst experience from any customer service industr...

Worst experience from any customer service industry. I brought my car in with a failing battery ( the service coordinator tested and said oh yes its the battery) but we have to charge $235 diagnostics. Thats fine Audi is somewhat of a luxury so you have to pay for it. I also mentioned the brake pedal felt soft and rpm sometimes were radeling at the low end. The service coordinator says that will be another $235 per issue( after we filled out the paper work). $700 to plug the car to a computer and check the error codes!!!. Battery cost me $400 to replace, two other issues I refused to pay $235 per issue, I was told the airbag recall would be taken care of( they didn t and have no timeline of when this might be ready, simply told me Audi will notify you) they did recommend a $600 service for oil change, spark plugs and filters. I took the car to a certified Audi/Porsche dealer ( I won t mention a name since I don t want this to seem like I am promoting another place, this is the same place Audi if Beverly Hills takes their cars older then 5-6 years). Spark plugs don t need replacement ( checked by computer as to an eye you can t tell if it s a sparkplug with 1000 miles or 50000) brake pedal was checked by computer for proper resistance, and oil changed was performed all for $156 with a smile. Audi of Beverly Hills wanted $500 to check these issues and $600 for service. The cherry on top: car wasn t ready when i went to pick it ( they apologized and gave me a $50 gift card that you can spend on accessories, i couldn t use it towards my bill they made that clear) and they didn t have time to wash the car, it was left outside the whole time ( I took the car in clean). Lisa who I am sure will chime in here called me two days after and wanted me to give them another chance to go back to their dealership so they can make it right ( which I do appreciate the call and thank you for reaching out) I just wanted to share my experience here at Audi of Beverly Hills. Stay away from this place, there is better people out there offering stellar service