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sherri ginger

3 years ago

Very disappointed with our recent stay. Our room ...

Very disappointed with our recent stay. Our room was located almost a mile from the water park unbeknownst to us. I asked if there was anything available connected to water park and was told it would cost another $250.00. Our toilet wouldn't flush well, sink didn't drain and room service didnt come until 5 with fresh towels, etc. We had a drug dealer outside our hotel entrance. We had to call security at 11:30 for ridiculously noisey people. At the water park, I found it to be disgusting and completely overcrowded. Their waterpark cannot handle amount of rooms/visitors they are having. There were wet towels everywhere, with no one cleaning them up until night close . Then the lady spraying cleaning solution on tables and wiping them down sprayed the solution on me not once, but twice. Mind you, the park closes at 10, this was not even 9:30. Thete were waiting lines for everything including tge adult hot tub. The all you can eat food was a complete joke. It was only open 12 to 5 snd you could only get one item at a time. So after waiting 40 minutes for a piece of pizza we chose to not bother again. Out if a 2 night stay, cost of over $500.00, we might have used the water park for 6 hours. I have a 10 and 13 year old and they were sadly disappointed . We will never return again.

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