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Review of Angell Animal Medical Center -...

This is the most unprofessional, poorly run, and p...

This is the most unprofessional, poorly run, and predatory profit oriented "animal hospital" I have ever seen. I was referred by a vet at a clinic which did an X-ray and reccomended endoscopic "scoping" removal of a foreign body (piece of rubber) my cat had eaten early the next day.

My normal vet stressed the need for the scoping to be done early and as soon as possible. I dropped my cat off at Angell at 9 a.m and stressed the urgency. They immediately slapped me with a 175 "diagnostic" fee and a 300-500 "emergency srablization" fee despite him being fine. The Angell office said they would get medical records from my clinic.

Next I was told I was "next on the list" for five hours. I checked in at least six times and received no updates or timelines from Angell.

Five hours later, at 2 p.m, my cat was finally seen by a flustered vet who didn't have any records and was just "figuring things out." I explained calmly I was just here for an x-ray to see if an endoscopy was necessary. Could she do the X-ray in an hour? Nope - she rattled up the list of unnecessary procedures I had no choice but to consent to if I wanted the procedure my actual vet had referred me to get. I asked them to give him laxatives to see if he could pass the foreign body by stool - easily the most normal and inexpensive option. She wouldn't even consider it.

Apparently there were "many other cats waiting for a scoping" and a same-day procedure, without a costly and traumatizing overnight stay, was "unlikely." She also "does not work with insurance companies" and so could offer no help on whether her procedures would be deemed medically necessary.

Ten hours after dropping him off i got an update. My cat was fine and the object was in his colon so it would pass. Good thing I wasted up to 2.5k! This is something they could have found out at 10 a.m if they had just done the X-ray my medical professional had referred me there to do.

This for-profit "hospital" will literally take your pet hostage to maximize the fees they can charge, ignore the advice of other medical professionals, ignore all of your input, and put your animal's life at risk. They have no customer service office, no transparency in billing (you have to fight them to even see a paper copy of an invoice), no medical ethics: just a steely eyed accountant demanding 2.5k in lieu of a diagnostic that should cost less than 200 bucks. Stay away.