Peter Sandy

Review of Jack Powell Chrysler Jeep Dodg...

Recalled vehicle. Powell's 3rd party scheduler res...

Recalled vehicle. Powell's 3rd party scheduler reserved a day that Powell wasn't aware of TWICE! Kelly (who's AWESOME, Amr good job) and the lead tech who was apparently the only mechanic in San Diego county who knows how to work on my vehicle, thumbs up. Was told I could get a loaner, then told I lived too far away. The vehicle's battery was dead twice in 2 weeks after the recall. Had to take it back to Powell. Scheduled a 7:30 appointment on a Saturday. Came back at 11 and the vehicle hadn't even been looked at. Why the appointment again? The tech was honest enough to tell me he couldn't tell me what was wrong with the vehicle.
No charge to me, but this recall cost me nearly two days of time and round trip mileage of 60 miles. Not all Powell's fault, but definitely way less than positive experience.