charles hillary

Review of Ramada Plaza Beach Resort & De...

We have a Villa Penthouse condo with our own perso...

We have a Villa Penthouse condo with our own personal hot tub on the roof. Hot tube didn't work when we arrived, they said they were working on it. They knew it wasn't working but didn't think it necessary to tell us. After 9 days it is still not fixed and we were told it would be another week. Television is unwatchable, satellite network is terrible. We tried watching Superbowl and decided to go to a bar it was so bad. I purchased a Roku so we could watch the Olympics, and the internet isn't good enough or fast enough to stream coverage. We had a rain storm two days ago and our unit was flooded by water coming in around the door. The big pool at the Ramada next door is down for repair and will be for our entire stay, no one thought to tell us that before or when we arrived. Stay away from the Villa penthouse condos. You can put lipstick on a pig but it is still a pig. The beach is beautiful and pools at other buildings are very nice, but think twice about Villa penthouse condos, and then ask for something else. We asked to be moved but were told there wasn't anything available. Half the units here are empty. One of the other PH condos hot tub leaked, management called them and asked what they were doing to their hot tube. STAY AWAY, save yourself and your vacation.