susana de lara

Review of The Vanderbilt Grace Hotel

Hotel staff was top notch!....as far as the roofto...

Hotel staff was top notch!....as far as the rooftop bar, like night and day. I went for sunset drinks and waited a ridiculous amount of time to even be acknowledged. I asked one of the servers if I could order a drink...and she responded "I can't take your order right now, I have two other tables...go order at the bar." The bartender was not as rude, albeit pretty busy she was doing her best. To management at the rooftop, you need to let your wait staff know speaking to your customers like that is Unacceptable! I wanted to relax after my long journey from New York, and this put a damper on my evening. The sunset views were very beautiful though. As for the hotel staff, keep doing a great job! Devyn was extremely professional and courteous.