stephanie beverungen

Review of Reisterstown Boarding Kennel

Cant say enough good about RBK. Bobby (the owner)...

Cant say enough good about RBK. Bobby (the owner) went above and beyond before our recent kenneling experience.

Our boy had kenneled before, but just developed seizures a few months before his scheduled stay, and so I was understandably worried that kenneling stressers could potentially bring on more seizures. I called Bobby to alert him, and he was very reassuring indicating the policy for such conditions, and the measures he personally would take to minimize the likelihood of recurrence.

To compound matters, we unexpectedly needed to take ownership of a 2nd dog the week prior to kenneling. He adjusted our reservation, and made every effort to accommodate our needs. We even stopped by for a "visit" beforehand in an effort to familiarize the dogs to the kennel during which time he gave us a personal walk-thru of where the dogs would co-kennel.

Sadly, our circumstances again changed the day prior when we needed to abruptly surrender the newly aquired 2nd dog....a dog which our dog had known for years, and would no doubt mourn the absence of.

On arrival the day of kenneling, we were needless to say both saddened of the circumstances and concerned for our dogs well being in lieu of the recent happenings. Bobby and the desk staff were professional in acknowledging the change, but did not focus on it. Instead,...they spoke only about our boy again reassuring me that they would give him the added attention to lessen the stressors of kenneling, provide comfort and distractions for the mourning, and reassurance that they would be mindful of his new medical conditions.

We did not speak during my dogs stay, but i was reassured by the staff that Bobby reported our boy was doing well considering the circumstances. We picked him up 11 days later, ...he was both happy & healthy....no seizures, happy playtime, and well fed.

The team at RBK was professional, accommodating and attentive to my dogs individual needs....in fact, I couldnt be happier, and just sent an email inquiry for our next reservation request.

Top notch care. Great facilities and exceptional staff. Thank you so much...