These guys wrote the book on customer satisfaction...

These guys wrote the book on customer satisfaction. Absolutely couldn't be better.

I live in Southern Ontario. I bought my Triumph Trophy working with Simon in sales over the phone/fax/email, which was as smooth as could be. I flew into Calgary airport and Simon picked me up in his personal vehicle and drove me to the shop. Paperwork, inspection, etc. was super easy and done in a couple of hours, all very friendly and professional.

I left Calgary on the bike and headed into BC. Upon reaching Radium Hot Springs the bike wouldn't start. Simon responded immediately to texts and did the best he could with remote diagnostics on a Sunday night - no luck. Monday morning - on Labour Day, mind you - Sales Manager Jason called me and arranged to send a truck to pick up me and the bike and haul us back through the mountains to Calgary (thanks Juan!) Blackfoot put me up in a good hotel in Calgary that night.

It took a day and a bit of work to get the bike fixed. There were fuel injector issues. I got it back into my hands on Wednesday about 11 AM. The bill for all this? $0.

Over the 2 days I was driven around Calgary, updated constantly on progress, etc.

I immediately rode the bike from Calgary back to Southern Ontario with no problems whatsoever.

When it's time for a new bike I know where I'll be going. Thanks guys!