We had an abysmal experience. After getting to our...

We had an abysmal experience. After getting to our room we learned how to use the song selection machine, which promptly crashed. Then our waiter, Mike, blamed us for crashing the system but "putting our grubby hands all over it." He then offered to move us to a different room more suitable for our group of 8 (reserved an 8-10 person room) but at the end of the night we were upcharged TWICE (room should have been $20 an hour, they brought us into a $25 per hour room and then charged us $30 per hour) even though Mike said nothing about increasing the room fee. The song selection is lacking and the system is poorly designed (you cannot type in a song name, you must only type in the first letter of each word of the song). When we had difficulties our waiter was extremely rude saying "Okay is everyone finally paying attention so I can teach you to use the system yet again and do not need to come back a third time?!" Due to the system issues (crashed again later in the night) we lost an hour of the room reservation. When we were paying the bill the manager did not take responsibility and we felt like we were being taken advantage of. Will not be coming back.