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Unfortunately our service here was not what I was ...

Unfortunately our service here was not what I was expecting. I just recently purchased a used Lexus RX 330. Everything is fine until I bring it in for my first routine maintance. Come to find out It needs $3,700 in work done. I haven't even made the second payment on the vehicle and I m already having to fork out this much. They wanted to charge $990 for a timing belt and water pump even though it had been told to us it was done at time of purchase. Apparently it was done at Toyota not at Lexus. Fine. The vehicle when purchased went through an inspection process that never caught a leaking radiator and axle seal. $2700+ In labor in parts. No help what so ever. Sales man passed us to service and the service guy back to the sales men. When we asked to see the damage before we agree to pay. We got attitude like we were inconviencen them. My wife then went to pick up the vehicle and they tried charging her more then the agreed price because they replaced a few extra parts but never told us about it. They ended up not charging us for the extra parts and labor. To end this whole ordeal out. No one had washed the truck at pick up. They only washed it afterwards. The guy driving left mud tracks on the tan carpet from not laying a cover over it. They had put our mats in the back. I will never come here again. Sucks. I had so much hopes for my first Lexus purchase.

Edited 2/21/18 I want to state. The mechanic and the manager at the mechanic shop across the street were extremely nice and understanding of our request to see the vehicle.

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