Greg Shoger

Review of O'Hare Hilton Hotel

I get to my FIRST room, and it's a freezing cold w...

I get to my FIRST room, and it's a freezing cold with the heat not working. I'm told that the entire building is on "cool" despite it being only 65 degrees outside. I'm delivered a space heater. After getting the room warm, I tried to take a shower. For some reason I was put in a handicapped room, and after figuring out the confusing shower setup the water comes out rusty and the shower head leaks so bad it was impossible to use. I asked for a new room and was again given a handicapped room with a confusing shower. Having had enough, I called and asked for yet ANOTHER room, specifically requesting one with a good shower. I continued to carry around the space heater from one freezing room to another. The final room I was given has such bad water pressure I was barely able to get the shampoo out of my hair. Worst Hilton experience of my life. I understand things are tough and staff is short. Not sure why that means a customer should repeatedly be put in the worst rooms in the building when there are practically no guests here. This Hilton needs new management.