Candyss Woodberry

Review of Whittier Street Health Center

There are some great people who work here but qual...

There are some great people who work here but quality customer service is a hit or miss. Geesh. I literally have to call this place 3 and 4 times before someone can help me, properly. I just called this morning to make an appointment. Sounds easy enough-right? Well, not really.
The first time I called this morning, I was placed on hold for about 8 mins. I hung up and called back 2 times. No answer. In fact, by the 5th ring the call was disconnected. I believe someone hungup. Then I tried again. This time someone spoke to me. The young woman told me that she would connect me to the proper doctor's office. I said thank you and then in the process of "connecting" me- she instead hung up on me. I really need to make an appointment. It's bad enough my primary doctor left without informing his patients. Whittier didn't send out a notice to let people know that they need to find another PC physician, either. I had to find out that my doc no longer works there by trying to set up a routine appointment. And now I'm getting no customer service to help me make an appointment with a new doctor. I have sun poisoning. I have side effects that are concerning. I need an appointment. Come on. Smh. Now I'm thinking I might be better off becoming a patient at Codman Square Health Center. From my understanding - the service there is way better! Please. Do better. People's health concerns are to be taking seriously.