Ana Sofia Marin Suarez

Review of CLV GROUP

I am stunned at how poor the service was while liv...

I am stunned at how poor the service was while living with CLV in Ottawa. I was a tenant for a year, and thank god I left. They try to SQUEEZE every dollar out of their student tenants, it is ridiculous.

When my 3 roommates and I moved in, the apartment was supposed to have been repainted and the carpets steam cleaned. The day we move in, neither had been done. So they said we could call CLV and have them come clean whenever we were available. As the year goes by we already have our apartment set up, and it would've been impossible to have someone come in and steam clean the whole place, as most of us were full-time students and also worked.

Fast forward to two years later, I moved out a year ago and someone took my place on the lease (which was a huge issue in itself), CLV is now contacting me and my old roommates who don't live there anymore either. They are expecting us to pay for the steam cleaning that was never done prior to us moving in. The carpets were already disgusting when we moved in, but now it is like they are expecting us to pay for the next tenant's clean carpets. I am wondering if they charged the last tenants before us for carpet cleaning but never did it either....

CLV is now threatening to take this to the credit bureau, and as previously stated we are students that signed with guarantors, so it would be our parents credit as well as ours that they want to affect. This is a cruel company that only cares for profits, and if you have a good experience with them you probably are rich or stupid, we are sick of being taken advantage of by a shady company. Makes you wonder what kind of people get off on making struggling students pinch pennies, just to make that extra dollar.

Oh and don't even get me started on the roaches that infested our apartment.....