Niza Juarez Hall Real Estate

Review of Buffini and Company

The CRM system is terrible don't sign up for up fo...

The CRM system is terrible don't sign up for up for it. Find another program that will be more effective and less expensive. They were evasive about the terms and conditions, on the last day when I thought I could cancel for free, they said that I would be billed regardless for that month. This not only disappointed me, but marred the end experience. My representative with the initials "E.S." was not helpful in resolving the outcome. He simply gave a canned apology and transferred me over to the billing department. The billing department, must be flooded with complaints and refund inquiries because you will get a voicemail. The representative with the initials "M.A" from the billing department left me one message on the same day, when I tried to reach him again on a couple different occasions, I got a voicemail. He hasn't returned my calls to discuss my grievances. M.A. made the minimum effort to not have to deal with the situation. His one lackluster attempt to reach me fulfilled his resolution obligation, he added the call to his "notes" in case it came up again and moved along. In actuality, trying to resolve the matter would mean putting in additional effort to call me back again. Buffini has my money, why bother? E.S. & M.A. knew I was upset with the CRM system and offered "ZERO" support because it was of no benefit to them. E.S. in the sales department met his sales quota for the quarter and had moved on to make this month's sales goal. M.A. in billing sent me an email of my cancellation and that I would no longer be billed. I should not have been billed in the first place for the worst, low budget, junk of a CRM system. This CRM system did not even work for the first couple of weeks of the Buffini Program. Yet, I'm paying for it. My group had to make multiple calls for tech support, but we complied and were excited for the program. The tech issues in the beginning were big gaffs too, not minor issues.The Buffini System with Brian Buffini was great, but this CRM situation has marred my experience. Proceed with caution, go through the terms and conditions with a fine tooth comb, avoid the CRM system (there is better for less). Above all, the charleton representatives will leave out important billing details, just skip the "FREE TRIAL" that is not free after all. Don't fall for their coercion and get a different CRM system, DO NOT SIGN UP FOR THEIR CRM SYSTEM.