Rohit Chitkara

Review of Hard Rock Hotel

Based on its 4 star rating... this is a pretty awf...

Based on its 4 star rating... this is a pretty awful hotel. Pictures make it look FAR nicer than it is.

Even the executive rooms are dated and cramped. The place seriously needs a refurb.
Terrible amenities: About two plug points in the whole room - no USB ports. Awful irons and hairdryers. Air con in one of the rooms was broken. Decent shower at least.

We asked to fix the air con - guy came said it was fixed but it wasn't. Couldn't be bothered wasting more time so had to leave it.

Silly things like the lifts say you need to put your keycard in the slot for it to work but you can just press your number anyway... whats the point?

We had two rooms booked and they put us on the same floor but at other ends of the the floor (which is pretty massive). Considering the rooms were booked 5 months in advance, where is the logic in that? we asked to get rooms closer only to be told that's not possible, because the hotel is fully booked. Then after a while... suddenly there is a room 2 doors down. So something doesn't add up there.

The hotel is absolutely PACKED which makes for a terrible and cheap atmosphere - like being on a package holiday. The queues for check in are a joke. Sometimes even getting a lift down can take 5 to 10 minutes during the busy check out period!

The breakfast is edible at best. Full of rubbish like tinned fruit etc. The staff have such a hard time keeping up with the demand and queues form outside the breakfast hall.

Location is ok if you are a tourist but if you know London, Marble Arch isn't the most interesting place to stay.

Best avoided.