David was our technician. He came out and it was ...

David was our technician. He came out and it was -20 and our heat didn't work. He had to go up and down three flights of stairs a bazillion times and ultimately had to get an enormous ladder to go to our roof (after dethawing the lock on his truck and then dethawing the mechanism on the ladder. . .) It was quite an ordeal. He was patient, respectful and determined to get it fixed for us. And he did. Super appreciate his huge efforts in extremely awful conditions. Thank you!