NOLAN Souder

Review of Independence Car Retail Holdin...

I will start off by saying that if I could have gi...

I will start off by saying that if I could have given negative stars I most certainly would have. I called this location to ask about getting a rental car with a restricted license. I explained to multiple representatives that my restricted license was not because of a DUI and that it was for speeding tickets. They assured me that if I brought my paperwork stating I can drive from 6:00 AM till 12:00 PM that their would be no issues getting me into a rental car. I proceeded with taking my car to the body shop to get work done and called and Uber to drive me to the Enterprise location. Upon arrival the assistant manager tells me that they can't put me into a rental car because the court house didn't hand write my letter for my restricted license. She was sweating and shaking when she tells me this. I ask to speak to the manager and he tells me that they can't put me into a rental because he called the district manager and the district manager said it can't be done. I tell the man that it would have been nice if they would have called the district manager before I took a Uber 30 minutes to their location and dropped my car off at the body shop and his answer was "okay". If I was the district manager I would not want somebody like this to be representing my branch.