WeThePeople

Review of Edencrest

My wife and I checked into one of the Condos for E...

My wife and I checked into one of the Condos for Eden Crest on Friday, May 22nd. We had reservations for Friday through Monday, but ending up leaving a day early. Upon our arrival, we drove to the actual real estate office instead of the check-in, which was not a big deal, it just might be helpful for future guests to post something or call and advise people that a GPS will take you to the wrong building. However, the correct address, which was only one building away, was posted to the door of the real estate office. The staff at the check-in office were extremely friendly and had us completely checked in within minutes, keep in mind that this was a spontaneous trip that was booked only hours before our arrival and thus all of the paperwork had to be completed during this check-in. We received our directions to the condo and made our way to the condo, which was only a couple of miles away. Upon our arrival to our condo, we entered our room and we were taken back by the beauty and the decor of the condo. It was a three bedroom, two bath condo, that my wife and I had to book because of the spontaneity of the trip. It would have been great for a family but for the two of us it was honestly a bit much. Before we brought our bags in we decided to look the entire place over, as we do this with all of the hotels we stay at. This is why we chose to give this place only 3 stars, along with one other issue that I will mention in a moment. When we went into the master bathroom which had the jacuzzi tub, we found bugs sitting in/on the drain which we immediately flushed and tried to drown by running the water for a few moments. We decided not to use this tub for our stay, so I do not know if the bugs came back or not. Also, in the guest bathroom, there was a couple of bugs that were lying on the floor beside the toilet that were already dead. It honestly appeared as though this particular unit just had not been used in a while, at least that is what we hoped. We turned down the bed and found hair that obviously was not ours, once again it appeared as though it just had not been used in quite a while. All of the utilities worked wonderfully and everything else was completely clean. The other reason previously mentioned as to why this review is 3 stars is because on our last night, I accidentally walked out and left our passcode inside the condo and immediately knew we were locked out. I called the reservation desk and was told that nothing could be done about retrieving my code, and it was made out to be my fault for not having an email with my code in it. However, since we booked so fast, I never received any paperwork via email, and once that was explained, I was placed on hold and told I would be transferred to someone who would help. After several minutes of waiting, my wife amazingly remembered the code and so I just hung up from being on hold. We decided to leave a day early just because we had enjoyed all that we wanted to for our vacation and wanted to return home.