BJ D

Review of OnSite Consulting

This company used to be great, however, they have ...

This company used to be great, however, they have grown quickly and now feel their customers are expendable. Two days ago I took a new HP laptop in to have it prepped, transfer antivirus from my old computer, and add malware software. I took in the old and new computer with their power cords. When they were returned the HP power cord was incorrect, the plug was to big! We called and they offered to bring me my cord. What they brought was an aftermarket power source. I returned it saying I wanted my OME equipment. Scott, the owner. first told me I didn't bring in the power cord, then said he didn't have it and that proved I didn't bring it in, stated it was not in the box, then asked to search my car for it. I told him I did bring it in, it was good my item was not in a box because I brought it in without a box, and if they didn't have it they could replace it with OME. His response was, "We have enough customers so you need to find another computer service provider." Ultimately they gave me a used replacement HP power cord. Scott then told me when I apologized he would consider allowing me back. At this point you can imagine what I told him to do. This, after we have spent close to $1000 in repair and buying other products this year.