It was my birthday March 30th, I convince my niec...

It was my birthday March 30th, I convince my niece and my sister who live in Florida to go with me to the IP Casino, I came from Atlanta Georgia met them in Pensacola and we rode to Biloxi. I was told that if I got 25 points or whatever you call it on my card, I would get a free meal or free T-shirt for my birthday, when I went to redeem the points at the window I was told I had to go to the kiosk to find out if I had enough points, then print out a ticket and come back to the window, I came back to the window where I m told you can t redeem the ticket in that line, I d have to go to the other line meanwhile my ride is getting a little impatient because I m running all over this freaking casino to find the kiosk to find the right window the end result is I never got to redeem my ticket, which was very disappointing, my overall visit was pretty good but to have the end of my visit be full of me running around a casino trying to redeem something that is supposed to be free brought it to a very bitter end so I just left. I think it would have been more beneficial to your customers to have your people better informed so they can tell your customers where they need to go to redeem the tickets, the women at the window was not very clear about the information they were giving, the women on the floor could not even tell me exactly where to go, I m sure I ran around for the better part of a half hour and there in lies the reason I give your casino a one star