Sera Balu Mani

Review of Sydney Harbour Marriott

Check in was extremely disappointed . I am an Amba...

Check in was extremely disappointed . I am an Ambassador Elite and they didn t guarantee my pre paid room. I couldn t check in early . I waited for 4 hours and I still did not get my room. I asked them to cancel and informed them I was disappointed in them. The staff are INCOMPETENT. I was so disappointed that I immediately booked at Pier One, which has great service and the rooms are incredible !!! Pier One looked at my passport and realized it was my birthday and immediately made me feel special, upgraded me and told them about my horror story at Sheraton. Apparently Sheraton is famous for really bad service so Pier One wasn t suprised.